If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Tap Start the scan. You cannot use a ‘purchased’ VM pods. Please let me know how you get on. Browse. Can I. 0 Kudos. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. . TV on the go. Scan complete, Tap continue. Sorry to see you are having problems ordering the wifi boosters. · Start the Scan (do this in every room)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Wi-Fi Pods. Then Start the scan again. Re: WiFi Pods order. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Pod will need reactivating on the New Hub - on your account so. Our home scan feature will guide you from room to room to carry out WiFi speed tests. • Wait 2 mintues for Scan. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Home Phone. Please try following the instructions <<< here >>>. My Virgin Media App. I have arranged for your 2nd pod to be delivered and you can track this online. Then Start the scan again. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. On my android phone it just tells me it can't see the hu. I'm on 1 gig broadband with a hub 4. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. QuickStart, set up and connections. Wait 2 mintues for Scan. If so, Tap Optimise. Help with Volt. I’ve spent over 2 hours on live chat and what’s app and not spoke to an agent yet. Very Insightful Person. Wait 2 mintues for Scan. • Then Start the scan again. Kind regards Jodi. You can get your 1st one by signing up to WiFi max. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. My. Tap Add a room, Tap the room you're in. . SpeedHi BenHawkeye . · Then Start the scan again. It is not great - often the reconnections drop out or can't be made. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. Scan complete, Tap continue. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. While connect to WiFi, Tap I’m ready. Stream from Virgin Media. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Stay safe online. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Wait 2 mintues for Scan. Subscribe to this message's RSS feed. Start the Scan (do this. In one room the wifi is intermittent and sometimes disconnects because of weak signal. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Scan complete, Tap continue. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. SpeedWait 2 mintues for Scan. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Kind regards, Ilyas. Phone. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. WiFi Pods and Boosters. I don't work for Virgin Media. Sorry to hear you're having issues with the WiFi signal and the Connect App. Here you’ll find all the help you need for Virgin Media related problems and issues. Forum Team. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. Networking and WiFi. Start the Scan (do this in every room. Email. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. We would like to show you a description here but the site won’t allow us. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. My Virgin Media. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Scan complete, Tap continue. Tap Add a room, Tap the room you're in. SpeedQuickStart, set up and connections. Best. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Networking and WiFi. I have a volt M200 package. Clicking the link to order brings me to. Once this has been done, additional Pods can be ordered via the. Networking and WiFi. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Here you can change your network name (SSID) and password, choose which. SpeedWait 2 mintues for Scan. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Phone. Stay safe online. Then Start the scan again. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . Please do get in touch if you require any further assistance, and we will be happy to help. I will be able to assist you on this and get the Wi-Fi pods sent out. Security matters. About our help and support page. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. Tap Add a room, Tap the room you're in. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Hi Pellucid05, Thank you for reaching back out to us in our community and welcome back, sorry to hear you have black spots where WiFi isn't reaching but have been unable to order our WiFi Max,. WiFi Pod ordering shambles. Hi, I am paying for the Volt Gig1 service and I have a bit of a black spot in one of my rooms, I should be eligible for a wifi pod however am unable to do so within the connect app. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. The pods can only be sent out one at a time too. Stream from Virgin Media. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. 500. And sorry that you require a pod. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. My Virgin Media App. I called to speak to someone and they said they couldn't order as had to use Virgin Media app to scan and it would give me an option to order. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). My Virgin Media App. I have situated my router in the hall. Account - Mobile. Then Start the scan again. However they can be chargeable depending what package you on. My WiFi does not reach the back end of my home. The signal is great at the front of the house but very poor at the rear. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Networking and WiFi. In one room the wifi is intermittent and sometimes disconnects because of weak signal. You can only order one at a time a week apart. . Networking and. The mesh wifi pods now come with a speed guarantee . I will be able to assist you on this and get a pod sent out. AndChiron • 4 days ago. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. After it has done this, it suggests that you 'rescan' the room. But only if the speeds are consistently below 20Mbps in that room. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. Stay safe online. The pods can only be sent out one at a time and a minimum of 7 days apart. Hi @Pinkle89 thanks for getting back to us. Typically, extenders are linked through a wired port using an Ethernet cable. 500. Our new WiFi Max service allows you to have up to 3 pods. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. The firm said that the pods and the Media Hub. Thanks - Steve Hi. 1 ACCEPTED SOLUTION. Certainly a pod can help with this. Wifi keeps dropping out in some of the rooms of my house. Up to 3 WiFi Pods if needed. SpeedSorry to hear of any WiFi issues. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. . 1 Kudo. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. I cannot see the Message Us icon on Safari or Edge. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Hi. The best way to get a pod order is download the Virgin Connect app, from here do a scan. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. Tried to order wifimax pod from my account but it asks me to chat to someone. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. . Signal does not reach my bedroom. This does not seem correct, given we are. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. However, I don't have any options for ordering a Pod through the app. However it will be chargeable if your on a lower tariff. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Up to 3 WiFi Pods if needed. • View, manage and even order WiFi Pods*. I have arranged for your 2nd pod to be delivered and you can track this online. Reply. Phone. Tap Start the scan. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. i need to order a pod. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. See the following page for details, including how to order online via My Virgin Media - 5135255. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. How to perform the scan and order the wifi pods when using the Connect app. And sorry that you require a pod. The app says it’s poor and to order one but don’t have a clue how to. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. I have spent an hour looking through the VM website and I can - 5149114. 0 Kudos. Despite trying to use the connect app on multiple devices (and in the same room a. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Scan complete, Tap continue. Hi J1882, Thank you for posting to us here on the Community. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. Can anyone help. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. My Virgin Media App. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. The WiFi signal needs boosting upstairs. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. Add a Comment. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. If the scan picks up that you need a pod it will allow you to order some. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. QuickStart, set up and connections. Networking and WiFi. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. If the Connect app is not working for you, wait here. -. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. This promotion means you won’t pay the usual setup fee of £35. You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. To check if a Pod is needed, use the Connect App to do a wireless scan in the property. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. Sorry to hear of the lack of Wi-Fi pods being delivered to you. I would be happy to get a pod ordered for you today but would need to confirm a few details via a private message, that I will drop over in a moment. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. • View, manage and even order WiFi Pods*. And the pods should be delivered within 72 hours. Speed Hi BenHawkeye . Then Start the scan again. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Once I've got to that page, I'm taken to a screen to. Start the Scan (do this in every room) Scan complete. Virgin TV 360. i don't have time to sit on a call to customer service for an hour. Your account. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. The home scan. Sorry to hear that you've been unable to order your pod via connect app. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. Once this is done, you can add more Pods (up to a total of 3) at a later date. Tap Start the scan. Please let me know how you get on. I will be able to assist you on this and get the Wi-Fi pods sent out. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Wait 2 mintues for Scan. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Manage Your Account. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. Sorry to hear of the issues with the attempts to order Wi-Fi pods. I have merged them now. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Regards, Steven_L. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Sorry to see you are having problems ordering the wifi boosters. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. While connect to WiFi, Tap I’m ready. QuickStart, set up and connections. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. I found out there should be an isolation box. I'm a Very Insightful Person, I'm. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Options. 0 is normal. Optimisation complete, Tap Rescan room, Tap Start Scan. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Scan complete, Tap continue. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. However, this can take up to 24 hours to be updated. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. Chatter and natter. QuickStart, set up and connections. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. Tap Order a WiFi Booster if an option. A couple parts of house have very poor signal. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. QuickStart, set up and connections. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. Virgin Media help and support. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. Tap Add a room, Tap the room you're in. Forum; Apps. And that’s not all – if you’re a. Clicking on Chat to us now does nothing. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. While connect to WiFi, Tap I’m ready. In response to Lee_R. However they can be chargeable depending what package you on. Tap Start the scan. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Tap Add a room, Tap the room you're in. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Watch the video below to find out how, and then read on for more. The pods are only free for volt customers and 1gig service. Router placed in best possible position. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . Wi-Fi Blackspots - How to order a Wi-Fi pod. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Then Start the scan again. While connect to WiFi, Tap I’m ready. . £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Our new WiFi Max service allows you to have up to 3 pods. But VM connect doesn't work. Use the VM connect app or give customer services a call. The firm said that the pods and the Media Hub. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. Thanks for confirming your details via private message @k850ilw. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Wait 2 mintues for Scan. At least 30Mbps download speeds in every room or £100 one-off credit. . Wait 2 mintues for Scan. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. · Then Start the scan again. Then Start the scan again. I am so sorry to hear you're experiencing some issues and complications with your Wi-Fi Pod and are considering returning it. However, it’s worth pointing out that the. Tried to order wifimax pod from my account but it asks me to chat to someone. I would like to help you with this. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. We're here to help. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Our new WiFi Max service allows you to have up to 3 pods. Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. I found out there should be an isolation box. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Manage Your Account. HI had virgin media installed on Saturday. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Further exclusions & legal stuff apply. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Did you take out Wi-Fi Max. . If you have no luck with the app you can call 0800 064 3850 to order.